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Find quick answers to the most common questions about UniCMMS modules, features, and workflows.
Getting Started
1 What is UniCMMS?
UniCMMS is a cloud-based Computerized Maintenance Management System (CMMS) that helps maintenance teams manage work orders, assets, parts inventory, and preventive maintenance schedules — all in one platform.
2 How do I get started?
Log in at app.unicmms.com. Start by setting up your Facilities and Assets, then configure your Parts inventory. From there you can create Work Orders and schedule Preventive Maintenance.
3 Does UniCMMS support multiple sites?
Yes. UniCMMS is built for multi-site organizations. Each facility has its own assets, inventory, and work orders. The Internal Transfers module lets you move parts between sites.
4 Is UniCMMS available on mobile?
Yes. UniCMMS is fully responsive and works on any device. Technicians can view, update, and complete work orders directly from their phones in the field.
Work Orders
1 How do I create a Work Order?
Go to Maintenance → Work Orders and click + Create. Fill in the Name, Status, Work On (Asset or Facility), Category, Priority, and assign it to a technician. Click Save to create it.
2 What is the difference between a Work Order and a Work Request?
A Work Request is submitted by anyone (e.g. an operator) to report an issue. It must be reviewed and approved before becoming a Work Order. A Work Order is a formal task assigned to a technician with full tracking.
3 How do I add parts to a Work Order?
Open the Work Order, navigate to the Parts tab, and click + Add Part. Search for the part, select the quantity needed, and save. UniCMMS automatically reserves that quantity from inventory.
4 Can I duplicate a Work Order?
Yes. From the Work Order list, click the More (⋯) menu on any order and select Duplicate. This copies all fields so you can modify them before saving the new order.
Parts & Supplies
1 What is the difference between a Part and an Inventory record?
A Part is the master profile (e.g. 'Heavy Duty V-Belt'). An Inventory record is the physical stock of that part at a specific location. One part can have inventory records in multiple locations.
2 How do I manually adjust stock levels?
Go to Parts & Supplies → Parts (or Inventories), find the item, click More (⋯) and choose Stock Operations. Select Consume, Receive Items, Return to Vendor, or Undo Consume depending on your situation.
3 What do the stock status indicators mean?
Out of Stock = available quantity is 0 or below. Low Stock = below the minimum level. Overstocked = above the maximum level. Normal = within the min/max range. These statuses update automatically as stock changes.
4 How do Cycle Counts work?
Create a Cycle Count in Draft status, add the inventory items to audit, then move it to Processing (this freezes stock movements for those items). Physically count the items, log the results in UniCMMS, then mark the count as Completed.
Assets & Facility
1 How do I add a new Asset?
Go to Facility & Assets → Assets and click + Create. Enter the asset name, category, facility location, and relevant details. You can then link parts, work orders, and meters directly to it.
2 What is the Asset Hierarchy?
The hierarchy lets you organize assets in a parent-child tree (e.g. Building → Floor → Machine → Component). This helps you track maintenance costs and work history at every level of the structure.
3 How do I set up automated maintenance triggers?
Go to Maintenance → Triggers. Meter Triggers fire a Work Order when a reading reaches a defined threshold. Time Triggers fire on a recurring schedule (daily, weekly, monthly, etc.).
4 How do I link a part to an asset?
Open the Asset detail page and navigate to the Parts tab. Click + Link Part, search for the part you want to associate, and save. Technicians can then quickly find the right parts when creating work orders for that asset.
Still need help?
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