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Two independent ideas govern day-to-day access:

TopicQuestion it answers
LicensingIs this person allowed to use a seat in UniCMMS at all?
SitesWhere may they work once they are licensed?

You can configure a perfect user profile and still see no access until a license is assigned. Conversely, a Licensed user with no Sites on their profile (if your rules require sites) may have nothing valid to open. Core functions explains how roles, sites, and rates fit into the bigger picture.

Creating a user record is only the first step. Signing in and using the product requires a license from your tenant’s pool (your subscription limits how many seats exist).

ConceptWhat it means
Mandatory assignmentAn administrator must assign a license to the user from the pool. Until that assignment is recorded, the account is not treated as fully enabled for login—regardless of profile completeness.
UnlicensedIf the License column shows Unlicensed, the person is blocked at login. They cannot “work around” the screen with correct email and password alone.
LicensedWhen assignment succeeds, the Users list shows a Licensed state (typically with a clear Licensed label or checkmark). Treat that as your confirmation that sign-in is allowed, subject to role and site rules.

Administrators usually assign from Admin PortalUsers: open the row menu and use Assign License when the product offers it. To remove access, Revoke License may appear in the same menu—see How to update a user and Site management for the list and menu pattern.

An administrator links each user to one or more Sites in the Create User / Edit User dialog (Sites field, multi-select with tags). That defines which locations the person is allowed to work in—not which location is “on screen” right now.

For data integrity, a user session works in a single Active Site at a time. If they are authorized for multiple sites, they switch context with the Site Switcher (top of the left sidebar). Choosing another site refreshes lists and detail views so assets, work, and inventory match that location.

Step-by-step UI and what changes when you switch are documented in Site management.